Deliveries & Returns

Deliveries

All orders placed before 2pm on Monday to Thursday will be marked for dispatch on the same day and then shipped out to your address within 24 hours.

Orders placed on Fridays before 2pm will be marked for dispatch on the following Monday and then shipped out to your address within 24 hours.

All items are delivered by their respective manufacturers and should be fitted by a qualified electrician. We do not take away old appliances.

Contacting You

When you place an order with us we will attempt to deliver your item as soon as possible, and this means we need to be able to contact you on the phone number or email address supplied.

If our head office or delivery team try to contact you after your order is placed – and you do not answer your phone or email – we will put your delivery on hold until we can contact you to arrange a delivery time.

If we subsequently arrange and confirm a delivery time and you are not available at the delivery address, we will charge you a re-delivery fee to ship your order back out to you.

Same Day Delivery

Subject to stock availability, we will deliver on the same day if your order is received before 12pm noon.

If you have any questions about delivery before you buy, please call our customer service department on 0844 357 7878 or email: info@welovekitchens.co.uk to check availability and estimated delivery times.

Returns

All products will be shipped to you by professional courier and will be extremely well packaged to protect against damage.

You will be asked to sign for your product upon delivery – and we will take this as your acceptance that your item is not damaged and you are willing to accept it. Subsequent to this we will only accept returns for a period of 7 days if the product is the incorrect model.

To return an item to the manufacturer, please call our customer service team on 0844 357 7878 or email: info@welovekitchens.co.uk and we will arrange a courier to collect it from your address and return it to the manufacturer free of charge.

If the incorrect item has been delivered and you want an exchange, we can then arrange to deliver the correct replacement free of charge. If we need to charge an extra amount for the correct product itself – we will liaise with you to collect the extra payment at this stage.

Refunds

Once an item has been returned in the original packaging, we will refund your payment within 15 days if you do not want a replacement.

If you have requested to exchange an incorrect item for the correct replacement, we will refund any difference in price should there be any.

Warranty Claims & Fault Reporting

All product warranties and guarantees are provided by individual product manufacturers. In addition, all fault servicing is carried out by individual product manufacturers.

We Love Kitchens does not provide any warranties, guarantees or fault servicing for any products. Warranty and guarantee agreements will therefore be held exclusively between you and the product manufacturer.

If you have a fault with your item within the appointed warranty period, simply call our customer service line on 0844 357 7878 or email: info@welovekitchens.co.uk, and we will arrange for a manufacturer’s official engineer to attend your address and fix your product as covered in your original warranty with them.

If your product is out of warranty, we can still arrange a manufacturer’s official engineer visit to fix the fault – but this will be charged at the manufacturer’s usual servicing rates.

Installation

We provide delivery on all orders but not installation.

At your request, we can help you arrange a local trade specialist to install your new appliance should you wish. Please contact us for more details.